Hugo Health alternatives after the shutdown
Hugo Connect shut down on April 3, 2026. How to get your records back, and the apps that can gather them from your patient portals now.
| HealthViewer | Hugo Health | Guava Health | |
|---|---|---|---|
| Status | Active | Hugo Connect shut down April 3, 2026 | Active |
| Runs on | Mac and Windows | No longer available | Web, iPhone, Android |
| Price | $24.99 once, after a 7-day free trial | No longer available | Free; Premium $8/month or $78/year |
| Lab PDF import | Yes, plus CSV, FHIR JSON, and MyChart (C-CDA) files | Not documented | Upload free; automatic result import on Premium |
| Patient portal connections | Epic, Oracle Health (Cerner), athenahealth, eClinicalWorks (US) | Patient portals, the VA, pharmacies, and insurers, while it ran | Epic, Cerner, MEDITECH, athenahealth, and others, plus Quest and Labcorp, on the free plan |
| Where your data lives | Encrypted file on your computer | Hugo's cloud | Guava's cloud (Amazon Web Services), encrypted at rest |
| Account | None | Required | Required |
Hugo Health gathered your medical records from patient portals, the VA, pharmacies, and insurers into one place. Many people used it through research studies that asked them to share their records. If you went looking for your Hugo account recently, you found a notice instead. This page covers what happened, how to recover your records, and where else to keep them. We make HealthViewer, one of the options below.
What happened to Hugo
Hugo’s website now says that “the Hugo Connect platform has been decommissioned as of April 3, 2026.” It directs people to contact their study team, or Hugo support at hugo-support@arboretum.bio. There is no download link on the site.
Getting your records back
- Ask Hugo and your study team. If you joined Hugo through a research study, your study team is the first contact, and the notice names them for that reason. Ask what was kept, for how long, and whether you can get a copy.
- Go back to your providers. Hugo copied your records from your health systems, and those systems still have them. Any app that connects to patient portals can collect them again, and you can also request the complete record directly. How to get all of your medical records explains how, including the 30-day deadline providers have to answer.
The options
Apple Health on iPhone and Google Health on Android and iPhone are free and connect to many US providers. They are the simplest replacement if you mostly want to see your records on your phone. Apple keeps them on the device. Google keeps them on its servers. Neither has a desktop app. Apple cannot read lab PDFs yet, and Google reads them only through its AI coach, which needs a Premium subscription.
Guava Health is the closest to how Hugo worked: a cloud account that connects to patient portals on its free plan, plus Quest, Labcorp, and wearables, on the web, iPhone, and Android. Reading results out of uploaded lab PDFs is on its $78-a-year Premium plan. See HealthViewer vs Guava Health for a fuller comparison.
HealthViewer is a desktop app for Mac and Windows that keeps everything in one encrypted file on your computer, with no account and no cloud. It connects directly to Epic, Oracle Health (Cerner), athenahealth, and eClinicalWorks portals, and reads lab PDFs, CSV files, MyChart downloads, and the record file you can download from the VA. It is built around lab results and medications over time rather than every kind of record: conditions, allergies, and clinical notes are not imported, and it does not connect to pharmacies or insurers. It is $24.99 once, after a 7-day free trial.
Mere Medical is free and open source, with no account, and keeps records in your browser. It connects to Epic, Cerner, athenahealth, eClinicalWorks, and others. Its VA connection works only with the VA’s test system for now. It suits people comfortable with a tool maintained by one developer.
Which one fits
A platform closing is a good argument for keeping your own copy. If Hugo held records you cared about, the safest setup is one where the records live somewhere you control, in a file you can back up, whichever app you use to view them.
- You want your records on your phone at no cost: Apple Health or Google Health.
- You want one cloud account for portals, labs, and wearables: Guava.
- You want your lab history on your own computer, including results that arrive as PDFs: HealthViewer.
Download HealthViewer’s free trial, or read Getting Started first.